FAQ

FAQ

Until what time may I book on the web ?

Reservation can be done on the same day of arrival, from monday to friday – and the evening of your arrival date for the latest from friday to sunday.

What is the check-in time ?

Your apartment is available from 15:00 the day of your arrival. The mùeeting with our reception manage takes place inside the building during day, between 15:00 and 20:00 (between 15:00 and 18:00 sunday). Keys are found in a safety box close to the entrance outside of these hours, code will be send by e-mail and /or sms.

I wish to check-in late, how to procede ?

From the moment we have knowledge of your late arrival, a few days before your coming, you will receive an e-mail with the details explaining how to get the key from a safety box which is located inside our building.

What are the accepted payment methods ?

You can pay your stay in cash or credit card, Visa or Mastercard.

We do not accept AmEx. In advance, you can also pay for your stay by bank transfer by contacting us by e-mail.

Is it allowed to smoke in the apartments ?

Our apartments are non-smoking, however, you will find the patio easily accessible for your desires to smoke.

Are bed linen and towels provided ?

Yes, we provide sheets , towels toiletries and towels.

Is there internet access in the apartments ?

Yes, you can log in using the Wifi network and the access code that are displayed at the bottom of the TV screen . The internet is free.

Are there a cleaning service ?

Cleaning is done before your arrival and on departure .

Are pets allowed ?

We love animals, but they are not allowed in our apartments.

How do I get to Patios du Marais ?

Métro :

Arts et Métiers line 3 and 11

Réaumur Sébastopol line 4

Bus :

lines 20, 29, 38, 47 et 75

You come from the airport or train station ?

Download the route here

Where can I park my car ?

There is no parking in our building , but there are several public car parks close to our apartments :

Parking Grenier Saint Lazare : 24 rue du Grenier Saint Lazare (5 min on foot)

Parking du Temple : 132 rue du Temple (2 min on foot)

Parking Saint Martin : 245 rue Saint Martin (3 min on foot)

Parking Beaubourg : 31 rue Beaubourg (5 min on foot)

Parking Turbigo- Saint Denis : 149 rue Saint Denis (7 min on foot)

Who do I contact in case of problems ?

Your satisfaction is our priority, so to reply quickly we request you to kindly favor the contact by email : contact@patiosdumarais.com or SMS on the number given in the booking confirmation email. Thank you to indicate your name and to specify the apartment concerned, so we can give you an answer as soon as possible.